Privacy Policy

1. Introduction

TaktForm ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website (taktform.com) or engage our design and development services.

2. Information We Collect

We collect information that you voluntarily provide to us when:

• Submitting contact forms
• Requesting project quotes
• Signing up for newsletters
• Engaging in project discussions

This information may include:

• Name and contact details
• Business information
• Project requirements
• Communication preferences

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Legitimate interest for business communications and service delivery
• Contractual necessity for project execution
• Consent for newsletter subscriptions and marketing communications
• Legal obligation for tax and accounting requirements

4. How We Use Your Information

We use your information solely to:

• Respond to your queries
• Provide requested services
• Manage our client relationships
• Improve our services
• Comply with legal obligations

5. Client Communication and Contact Storage

For active and past client relationships, we:

• Maintain communication through email and instant messaging platforms (including but not limited to WhatsApp, iMessage, Slack, and other platforms based on individual client preferences)
• Store contact information securely for business continuity and project management purposes
• Implement enterprise-grade encryption using Bitwarden password management system
• Utilize hardware security through dedicated physical FIDO security keys for two-factor authentication
• Never share client contact information with third parties
• Retain contact information solely for legitimate business purposes and contractual obligations

6. Data Retention

We retain your personal data for the following periods:

• Contact form inquiries: 3 years from last communication
• Client project data: 7 years for accounting/legal requirements
• Newsletter subscriptions: Until you unsubscribe
• Website analytics: 14 months (anonymized after 14 months)

7. Data Protection

We implement industry-standard security measures to protect your information. Your data is stored securely and is never shared with third parties without your explicit consent.

All stored client communication data is:

• Encrypted using enterprise-grade password management systems that are GDPR compliant and regularly audited by independent security firms
• Transmitted using industry-standard communication protocols
• Accessible only to authorized TaktForm personnel
• Protected by multiple layers of security
• Stored in compliance with applicable data protection regulations

8. Project Showcase and Portfolio

We only showcase client projects, including any associated details or media, with explicit written permission obtained through our project contract. This agreement will clearly outline the scope and nature of any public display of your project. Additionally, client testimonials will never be published with identifying information (including names, titles, or company details) without express written permission from the client.

9. Cookies and Analytics

Our website uses essential cookies to ensure basic functionality. We use analytics tools to understand website performance and user experience. You can manage cookie preferences through your browser settings.

10. Third-Party Services

We use the following third-party services:

8.1 Website Hosting and Management

• Webflow (Website hosting and content management)
• Privacy Policy
• EU Privacy Policy
• EU-US Data Privacy Framework Certificate

8.2 Analytics

• Google Analytics (Website usage analytics)
• Privacy Policy

• Microsoft Clarity (User behavior analytics)
• Privacy Policy

8.3 Blog and Newsletter Subscription

• Beehiiv
• Privacy Policy

Each of these services has their own privacy policies and data handling practices. We recommend reviewing their policies to understand how they process your data.

11. International Data Transfer

International Data Transfers

Some of our third-party services may transfer your data outside the EU:

• Google Analytics (US) - Adequacy decision and Standard Contractual Clauses
• Microsoft Clarity (US) - Adequacy decision and Standard Contractual Clauses
• Beehiiv (US) - Standard Contractual Clauses

All transfers include appropriate safeguards to protect your data.

12. Your Rights

Your Data Protection Rights (GDPR)

Under GDPR, you have the right to:

• Access your personal data and receive a copy
• Rectify inaccurate or incomplete data
• Erase your data ("right to be forgotten")
• Restrict processing of your data
• Data portability (receive your data in machine-readable format)
• Object to processing based on legitimate interests
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

To exercise these rights, contact us at: studio@taktform.com

We will respond within 30 days.

13. Changes to Terms

We may update this policy periodically. The latest version will be posted on our website with the updated date.

14. Contact Us

For privacy-related questions or concerns, contact us at: